FAQ
Q: Are our drivers licensed?
A: Yes. Drivers are fully licenced by Edinburgh City Council.
Q: How can I book?
A: You can book us online via our website https://edinburghcityride.co.uk/ or what’s app number 00447771469964.
Q: How can I Pay for my trip?
A: We only accept debit / credit card payment. For further information please follow our terms & Conditions. https://edinburghcityride.co.uk/terms-conditions/.
Q: Do I need to pay for my trip in advance?
A: Yes. Please pay your fare at booking.For further information please follow our terms & Conditions. https://edinburghcityride.co.uk/terms-conditions/.
Q: Are we offer private day trips/ Highland trips / Golf’s trip?
A: Yes we do, for private trips quotations please contact us https://edinburghcityride.co.uk/contact/.
Q: Can I travel with assistance Dog?
A: Yes, Assistant dog must be seated with their owner all the time.
Q: Can I bring a pet with me?
A: Please inform us if you are traveling with a pet, as policies can vary. Some vehicles may be better suited for animals.
Q: Can I change or cancel my booking?
A: you can change or cancelbooking by contacting us directly,24 hours before your scheduled time. Please check our terms & conditions for trip cancellation.
Q: What if my flight is delayed?
A: Passengers must notify about delay, we will monitor your flight landing time. Please check our terms & conditionshttps://edinburghcityride.co.uk/terms-conditions/.
Q: How long it will take to refund card payment?
A: it will take between 3 to 10 business working days on card payment.